Medicaid Service Coordination

Medicaid Service Coordination provides individuals with developmental disabilities and their families with guidance and assistance to gain access to a range of community services and supports that will support the highest level of independence through the Front Door process. Coordinators serve as advocates and consultants in helping individuals to navigate the educational, human service and health care systems, guided by a plan that reflects the unique desires, skills, and needs of each individual based upon informed choice.

Medicaid Service Coordination, or MSC, has been a thriving program at Challenge since early 2008. MSC at Challenge strives to move individuals to the highest possible level of independence. Our experienced coordinators work with individuals, their families and natural supports to gain access to services and supports that not only meet their needs, but also provide a level of service they are fully satisfied with.

Using a person-centered planning process, individuals will work with their service coordinator to develop, implement and maintain their Individualized Service Plan. Your service coordinator will be able to provide connections to a variety of services that can be accessed through the HCBS Waiver (see below), as well as service opportunities through various agencies in the community.

To be eligible for services, you must:

  • Have a documented diagnosis of a developmental disability
  • Be enrolled in Medicaid, or be eligible for Medicaid programs
  • Have a need for ongoing service coordination

If you need help applying for Medicaid, or just seeing if you are eligible for this benefit, we can provide assistance.

For more information on Service Coordination, contact:
Melissa Mann
Manager of Service Coordination & Managed Care
607-272-8990 Extn. 132
or email Melissa

Home and Community Based Services


Your  MSC can assist you to access a wide variety of services available through OPDD that include:

  • Community Habilitation
  • Day Habilitation
  • Supported Employment
  • Prevocational Services
  • Hourly Respite
  • Environmental Modification & Adaptive Technology
  • Individual Support Services
  • Family Education & Training